Shipping & Returns
Returns
To be eligible for a return or exchange, your item must meet the following requirements:
- Be purchased within the last 30 days
- Be unused and in the same condition in which you received it
- Be in the original packaging
- Include all parts and accessories that were shipped with the unit
- Include a receipt or proof of purchase
If items do not meet the requirements above, a partial refund or no refund may be granted at the discretion of Qor Labs.
Prior to returning an item, you MUST contact the Qor Labs support team at info@Qor Labs.com to receive authorization for the return and specific return instructions.
Please note that sale or closeout items may not be eligible for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, the credit will be applied to your credit card or original method of payment. Credits are issued promptly. If you do not receive the funds within 14 days of the refund approval, please contact your credit card company first to determine if the credit is pending. If you need further assistance, reach out to us at info@Qor Labs.com
Exchanges
For items that are defective or damaged, we may elect to send a no charge replacement unit. If you find you have purchased the incorrect Qor Labs product, we can facilitate an exchange to get you the product that better suits your needs.
Return Shipping Charges
Unless you have received a defective or damaged product, you will be responsible for paying the return shipping fees. Shipping costs are non-refundable. At your request and for your convenience, Qor Labs may issue you a return label; however, the cost of the return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing insurance. We highly recommend that returned items be in their original packaging for shipment.